Terms of use

1.- TYPES OF SERVICE

1.1. STANDARD SERVICES

IMMEDIATE STANDARD SERVICE. 4 SEAT VEHICLE. Total flexibility. Minimum amount of service 10 € , will be sent according to availability.
STANDARD SERVICE WITH RESERVATION. 4 SEAT VEHICLE. Maximum punctuality. minimum amount € 20 .

1.2.- SERVICE PRICE CLOSED. ONLY AVAILABLE ON APP.

Closed rate without any final extra. Includes 5 minutes of waiting at the pick-up point. It does not allow intermediate stops or changes of origin / destination, parcels, services with pets or with an extra language. Minimum service amount € 7 .

1.3.- SERVICE 6 OCCUPANTS (6PAX) or 7 OCCUPANTS (7pax) AND ADAPTED.

High capacity vehicle. Minimum service amount € 30 . Origin or destination airport minimum amount € 50 .

1.4.- AIRPORT ORIGIN AND PICK-UP SERVICES

SPECIAL CONDITIONS FOR PICK UP AT THE AIRPORT.

Pickups WITH PERSONALIZED POSTER , the taximeter starts counting from the arrival of the flight. Conditions of service with a sign at the airport, prior reservation:

  • Minimum service to be applied is € 30 .
  • If you have not indicated otherwise, it will be sent to the driver at the arrival time of your flight.
  • The waiting time from the arrival of the flight will be borne by the customer.
  • In the event that the driver parks in the Airport car park, the cost will be borne by the customer.

Collection NO POSTER the meter starts counting from the driver's arrival at the pick-up point.

Conditions of service without a sign at the airport, prior reservation or immediate:

  • Minimum service to be applied is € 20 .
  • If you have not indicated otherwise, it will be sent to the driver at the arrival time of your flight.
  • The waiting time will be borne by the customer.
  • The driver will wait at our pick-up point.

1.5.- SPECIAL CONDITIONS SANTS STATION.

Pickups WITH PERSONALIZED POSTER : The driver will wait at the boarding gate of the AVE towards the exit of Plaza Països Catalans / Tarragona. In case of delay, you should contact us, as the arrival of the trains will not be monitored.

  • 4-seater vehicle. Minimum service that will be applied is € 30.
  • Vehicle 6-7 seats / adapted. Minimum service to be applied is € 40.

Collection NO POSTER : The driver will wait at our pick-up point outside the station. Taximeter will never mark more than € 4 when arriving at the collection point or at the time set for the reservation.

1.6.- CUSTOMIZED SERVICES ACCORDING TO CUSTOMER REQUEST

Long-haul Services: Services requested outside the Barcelona Metropolitan Area, will be priced according to the taximeter (rates established by the Metropolitan Area of ​​Barcelona). Barcelona Taxi).

In case of moving through tolls, both outbound and return will be borne by the customer.

Consult our call center for other NON-STANDARD service options.

2.- SERVICE, RATE AND PAYMENT REQUEST CHANNEL


2.1.- REQUESTS VIA APP

Contract method TAXIMETER PRICE

(CONSULT STANDARD SERVICES SECTION) The taximeter will be able to dial up to € 4 at the door at the time of service.

Your card will be pre-registered and verified through our verified and secure payment gateway.

Once the journey is finished, your card will be charged automatically.

In cases of non-payment, or insufficient balance on the card, Taxi Class will be able to execute said payment through any of the cards linked in the APP account of the client, although that one had not been the chosen one for the collection of that service pending liquidation. If Taxi Class still does not charge the amount of the service, an email will be sent to the customer with the account to make a transfer.

For cancellations and failed / no-show services where additional costs have been incurred, proceed in the same way as for travel services finalized. CONSULT CANCELLATION POLICY.

Contract method PRICE AT CLOSED PRICE
Includes a 5 minute wait at the collection point. It does not allow intermediate stops or changes of origin / destination, packages, services with pets or with languages. Minimum service amount € 7.

2.2. REQUESTS Via Telephone (Call Center)

Contract method TAXIMETER PRICE

(CONSULT STANDARD SERVICES SECTION) The taximeter will be able to dial up to € 4 at the door at the time of service.

In case of failed service / client not presented. Taxi Class may contact the client and claim the driver's displacement.

Generally, the same rate applied with minimal STANDARD SERVICES.

For differentiated services, consult our Call Center professionals.

2.3. REQUESTS VIA WEB (form with payment gateway)

Generally, the same rate applied with minimums than STANDARD SERVICES. Except for special services that will be duly informed via our Call Center when we receive the completed form.

Your card will be pre-registered and verified through our verified and secure payment gateway.

Once the journey is finished, your card will be automatically charged.

In cases of non-payment, or insufficient balance on the card, Taxi Class will send an email to the customer with the account to make a transfer or you will contact by phone.

For cancellations and failed / no-show services in which additional costs have been incurred, proceed in the same way as for services with a completed trip. CONSULT CANCELLATION POLICY.

3.- CANCELLATION POLICY

3.3. STANDARD SERVICE

4 SEAT VEHICLE

You can cancel your trip, without incurring any additional cost, during the first five minutes after you have the taxi assigned for the services requested immediately. After that time the cancellation cost will be € 10. In the case of advance reservations, you can cancel, at no additional cost, up to 30 minutes before the scheduled pick-up time. After that time the cancellation cost will be € 20.

VEHICLE 6 PAX / 7PAX / ADAPTED.

In the case of advance reservations, you can cancel, at no additional cost, up to 45 minutes before the scheduled pick-up time. After that time, the cancellation cost will be € 30.

3.4.- REQUESTS VIA APP

3.4.1.- TAXIMETER PRICE.

4 SEAT VEHICLE

You can cancel your trip, without incurring any additional cost, during the first five minutes after you have the taxi assigned for the services requested immediately. After that time, the cancellation cost will be € 10. In the case of advance reservations, you can cancel, at no additional cost, up to 30 minutes before the scheduled pick-up time. After that time the cancellation cost will be € 20.

VEHICLE 6 PAX / 7PAX / ADAPTED

In the case of advance reservations, you can cancel, at no additional cost, up to 45 minutes before the scheduled pick-up time. After that time the cancellation cost will be € 30.

3.4.2.- APP CLOSED PRICE SERVICE

VEHICLE 4 SEATS

You can cancel your trip, without incurring any additional cost, during the first five minutes after you have the taxi assigned for the services requested immediately. After that time the cancellation cost will be € 7. In the case of advance reservations, you can cancel, at no additional cost, up to 30 minutes before the scheduled pick-up time. After that time the cancellation cost will be € 7. The driver will wait a maximum of 5 minutes at the door, In case of no-show, a charge of € 7 will be made.

VEHICLE 6 SEATS, 7 SEATS AND ADAPTED.

You can cancel your trip, without incurring any additional cost, during the first five minutes after you have the taxi assigned for the services requested from immediate way. After that time the cancellation cost will be the total amount.

In the case of advance reservations, you can cancel, at no additional cost, up to 45 minutes before the scheduled pick-up time. After that time the cancellation cost will be the total amount. The driver will wait a maximum of 5 minutes at the door.

In case of NOT PRESENTED, a charge will be made of the total amount of the closed rate.

3.5.- WEB SERVICE

VEHICLE 4 SEATS.

You can cancel your trip, without incurring any additional cost, up to 30 minutes before the time of your reservation. After that time, the cancellation cost will be € 20.

VEHICLE 6 SEATS / 7 SEATS / ADAPTED.

In the case of advance reservations, you can cancel, at no additional cost, up to 45 minutes before the scheduled pick-up time. After that time the cancellation cost will be € 30.

5.- OTHER THEMES

LOST ITEM

The immediate return of lost objects will be based on the availability of the vehicle and may have a cost according to the current rate, which will be previously informed to the affected customer.

The other option would be free of charge, with the delivery of the object at the Taxi Class headquarters, as soon as we have the object in the offices, a minimum period of 72 hours. Our call center will contact the client.

CURRENTLY, DUE TO COVID MEASURES, THE BARCELONA CITY COUNCIL DOES NOT RECEIVE LOST PROPERTY.

Copyrights © 2022 All Rights Reserved by TaxiClass BCN S.L.

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